Role OverviewThe Patient Services Representative will greet and respond to the needs of incoming patients and families, facilitating the flow of patient volume and collecting patient demographic and insurance information.
What You Will Do
Perform daily operations of the clinic, including answering inbound calls, scheduling appointments, and registering patients.
Why It Might Be a Fit
The Patient Services Representative will demonstrate support of the Shirley Ryan AbilityLab statement of Vision, Mission and Core Values by striving for excellence, contributing to the team efforts, and showing respect and compassion for patients and their families.
Requirements
- High school diploma or equivalent
- Minimum 3 years of experience in a customer service role/general office environment
- Understanding of healthcare operations
- Understanding of basic guidelines related to health insurance
- Exceptional customer service, communication and interpersonal skills
- Ability to solve problems diplomatically and efficiently
- Strong organizational skills, high level of attention to detail, follow through and active listening
- Proficiency in Microsoft applications
Benefits
- Pay Range: $17.05 - $27.45
- Comprehensive benefits program
- Dental insurance
- Vision insurance
- Other benefits (not specified)
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