Role OverviewThe Patient Service Representative (PSR) - Float provides fill-in coverage at all 24 clinics. The role requires working with diverse groups of people, acclimating quickly to new work environments, and delivering excellent customer service. The PSR Float is committed to providing quality customer service and care to patients and being a great employer to employees.
What You Will Do
The PSR Float will process all activity related to OSS's patient services, including patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources. Additionally, the PSR will perform other daily operational functions associated with the front desk position.
Why It Might Be a Fit
The ideal candidate is proactive, experienced in resolving scheduling issues, and committed to delivering excellent customer service. The PSR Float will participate in educational activities, attend monthly staff meetings, and work closely with billing and treating staff to resolve patient issues.
Requirements
- Knowledge of insurance and the verification process
- Knowledge of computer programs
- Knowledge of business office procedures
- Ability to operate a computer, scanner, fax/copy, and basic office equipment
- Ability to operate a multi-line telephone system
- Effective oral and written communication with patients, staff, insurers, and referral sources
- Ability to read, understand, and follow oral and written instructions
- Must be well organized, detail-oriented, and able to prioritize Tasks
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
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