Role OverviewThe Patient Service Representative (PSR) - Float provides fill-in coverage at all 24 clinics. The PSR Float is responsible for delivering excellent customer service and care to patients, resolving scheduling issues, and maintaining patient charts.
What You Will Do
The PSR Float will process all activity related to OSS's patient services, including patient phone calls, scheduling, insurance verification, follow-up, maintaining charts, filing, and communication with referral sources.
Why It Might Be a Fit
The ideal candidate is proactive, experienced in medical scheduling, and can acclimate quickly to new work environments. They must be able to deliver excellent customer service and think beyond just a tagline.
Requirements
- Knowledge of insurance and the verification process
- Knowledge of computer programs
- Knowledge of business office procedures
- Ability to operate a computer, scanner, fax/copy, and basic office equipment
- Ability to operate a multi-line telephone system
- Effective oral and written communication with patients, staff, insurers, and referral sources
- Ability to read, understand, and follow oral and written instructions
- Must be well organized, detail-oriented, and able to prioritize Tasks
Benefits
- Medical, Dental, and Vision Insurance
- 401(k) with Company Match
- Life Insurance
- Health Savings Account (HSA)
- Flexible Spending Account (FSA)
- Paid Time Off (PTO)
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