Patient Service Representative I

The Patient Service Representative I is responsible for providing customer service and ensuring the patient experience is exemplary. They coordinate clerical tasks such as answering phones, greeting patients and visitors, and scheduling appointments in a professional and timely manner.

What You Will Do

Responsibilities include welcoming patients and visitors, registering new patients and updating existing patient demographics, collecting outstanding patient balances, and facilitating the patient flow by notifying the provider or other medical staff of the patients' arrival.

Why It Might Be a Fit

The ideal candidate will have excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. They will also have basic knowledge of health insurance products and the ability to navigate online health insurance portals to verify benefits.

Requirements

• High School Diploma or equivalent
• Minimum of 1-3 years' customer service experience
• Experience in a medical office, specifically urology, preferred
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred