Patient Service Representative I

University hospitals
Cleveland, OH
Category Customer Service
Job Description
Role Overview

The Patient Service Representative I is responsible for accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. They must use quality customer service techniques to ensure patient needs are met and maintain professional interpersonal skills with patients, physicians, and co-workers.

What You Will Do

Primary responsibilities include accurate and efficient patient registration, procedure scheduling, charge transmittals, collections, and procurement. Representatives must use quality customer service techniques to ensure patient needs are met.

Why It Might Be a Fit

The ideal candidate will have 1+ years of related experience as a Secretary/Receptionist and customer service experience preferably in the medical field. They must be detail-oriented, have excellent verbal/communication skills, and basic computer knowledge.

Requirements

  • High School Equivalent / GED
  • 1+ years related experience as a Secretary/Receptionist
  • Customer service experience preferably in the medical field
  • Typing skills – 30 wpm
  • Excellent verbal/communication skills
  • Detail oriented
  • Basic computer knowledge
  • ICD9 coding and medical terminology

Benefits

  • Paid holidays
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