Role OverviewThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience is exemplary. They will coordinate clerical tasks, schedule appointments, and move patients through the intake and checkout process.
What You Will Do
Responsibilities include greeting patients and visitors, registering new patients, collecting outstanding patient balances, and scheduling follow-up services. They will also respond to inquiries, keep medical office supplies stocked, and protect patient confidentiality.
Why It Might Be a Fit
This role requires excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. The ideal candidate will have customer service experience, preferably in a medical office, and basic knowledge of health insurance products.
Requirements
- High School Diploma or equivalent
- 1-3 years' customer service experience
- Experience in a medical office, specifically urology, preferred
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred
Benefits
- Health insurance
- Dental insurance
- Vision insurance
- Life Insurance
- Pet Insurance
- Health savings account
- Paid sick time
- Paid time off
- Paid holidays
- Profit sharing
- Retirement plan
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