Role OverviewThe Patient Service Representative I is responsible for providing customer service and ensuring the patient experience is exemplary. They coordinate clerical tasks, register patients, and verify insurance information.
What You Will Do
Responsibilities include welcoming patients, registering new patients, updating existing patient demographics, collecting co-payments, and scheduling appointments.
Why It Might Be a Fit
The ideal candidate will have excellent organizational skills, multi-tasked abilities, and the ability to remain calm in difficult situations. They will also have basic knowledge of health insurance products and the ability to navigate online health insurance portals.
Requirements
- High School Diploma or equivalent required
- Minimum of 1-3 years' customer service experience required
- Experience in a medical office, specifically urology, preferred
- Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred
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