Patient Service Representative II

The Patient Service Representative II ensures the patients receive the highest level of customer service and care. They act as a resource to patient services staff, providing guidance on more complex issues and concerns. They coordinate clerical tasks, including answering phones, greeting patients/visitors, and scheduling appointments in a professional and timely manner.

What You Will Do

Responsibilities include but are not limited to: acting as a resource to patient services staff, providing guidance on more complex issues/concerns, welcoming and greeting all patients and visitors, registering new patients and updating existing patient demographics, collecting outstanding patient balances, and scheduling follow up services and office visits for patients.

Why It Might Be a Fit

The ideal candidate will have excellent organizational skills, multi-tasked abilities, and the ability to perform well in stressful situations. They will be able to answer multiple incoming telephone calls, demonstrate excellent verbal and written communication skills, and have basic knowledge of health insurance products.

Requirements

• High School Diploma or equivalent required
• Minimum of 2-3 years' customer service experience required
• Experience in a medical office, specifically urology, preferred
• Basic knowledge and understanding of CPT procedure coding and ICD-10 diagnostic coding preferred