Patient Service Representative II- Remote- Local Massachusetts Residents Only

Atrius Health
Any Location, MA
Category Healthcare
Job Description
Explore opportunities at Atrius Health, part of the Optum family of businesses. As a Level II Patient Service Representative, utilizes advanced skill set to perform all duties of the Patient Service Representative I and serves as resource and mentor for lower level representatives. Handles the more complex issues arising through incoming calls.

Requirements

  • High School diploma or equivalency certificate (e.g. GED, HiSET, TASC Test) from an accredited institution or governmental unit
  • A minimum of three years in a clinical or customer service setting preferred
  • Strong technical proficiency in Microsoft, scheduling software and electronic medical records systems (Epic or equivalent)
  • Strong problem solving and complex patient management skills preferred

Benefits

  • Up to 8% company retirement contribution
  • Generous Paid Time Off
  • 10 paid holidays
  • Paid professional development
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