Role OverviewAs a Patient Service Representative, you will be responsible for executing the day-to-day activities of patient-facing service ensuring quality assurance and customer service satisfaction while facilitating and coordinating communication between patients, family members and staff. This role provides optimal patient-centered services supporting the imaging center front office, medical records, technologists with patients through a rotation through front desk, medical records and technologist assistant roles.
What You Will Do
Serve as initial point of contact for patients and visitors, create and provide positive legendary Patient Service Experience(s), register patients, collect out-of-pocket payments, inform patients about delays and wait times, answer patient inquiries or complaints, obtain and validate photo identifications and insurance cards, and provide Consent, Financial, and HIPAA compliance related documents.
Why It Might Be a Fit
We are looking for a candidate with one year of applicable customer service experience, experience working in a healthcare setting, and working knowledge of Microsoft Office. The ideal candidate will be proficient with using computer systems and typing, and have a high school diploma or equivalent.
Requirements
- High School diploma, or equivalent
- One (1) year of applicable customer service experience
- Experience working in a healthcare setting
- Working knowledge of Microsoft Office
- Proficient with using computer systems and typing
Benefits
- Medical, dental and vision insurance
- 401k with company match
- Life and disability insurance
- Tuition reimbursement
- Adoption assistance
- Pet insurance
- PTO and holiday pay
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