Role OverviewThe Patient Service Representative will provide excellent customer service to patients and families in an office setting. They will be responsible for providing administrative support to ensure the efficient operation of the medical office.
What You Will Do
The main day-to-day responsibilities include greeting patients, checking-in patients, scheduling appointments, compiling information, and maintaining patient records. The PSR will also answer phone calls, retrieve messages, and collect co-pays.
Why It Might Be a Fit
The ideal candidate will be passionate about working with children and families, delivering excellent customer service, and supporting smooth office operations. They will be able to work well under pressure, remain calm, and demonstrate good judgment and decision-making skills.
Requirements
- High school diploma or equivalent
- One year of experience in customer service, clerical, or reception
- Basic computer literacy
- Proficiency with medical record technology
- MEDENT experience/knowledge preferred
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