Role OverviewThe Patient Service Representative reports to the Cardiac Testing Manager and plays a vital role in ensuring the efficient coordination of cardiac diagnostic testing services.
What You Will Do
Responsibilities include managing patient communications, scheduling appointments, registering patients, verifying insurance eligibility, obtaining authorizations, and supporting a positive patient experience throughout the testing process.
Why It Might Be a Fit
Brown University Health employees are expected to model the organization's values of Compassion, Accountability, Respect, and Excellence, which guide interactions with patients, colleagues, and the community.
Requirements
- Thorough understanding of cardiac diagnostic testing procedures.
- Knowledge of medical terminology, patient registration processes, insurance verification, and medical billing practices.
- Strong customer service and communication skills with the ability to interact effectively and compassionately with patients and families.
- Excellent organizational skills with strong attention to detail and the ability to prioritize competing responsibilities.
- Proficiency with computer systems, scheduling software, and standard office applications.
- Ability to work independently while contributing effectively as a member of a collaborative healthcare team.
Benefits
]]>