Role OverviewThe Patient Service Representative serves as the first connection between Intermountain and patients, embodying Intermountain values and focusing on establishing collaborative relationships with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction.
What You Will Do
Provides courteous and professional connections with patients over the phone, in person or via secure messaging, resolves patient needs, documents phone calls accurately, schedules patient appointments, registers patients, and assists patients in completing necessary forms.
Why It Might Be a Fit
The ideal candidate will have strong interpersonal and communication skills, be able to work collaboratively with patients and fellow caregivers, and have the ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers.
Requirements
- Six months of customer service experience involving interactions with customers
- Demonstrated basic computer skills involving word processing and data entry
- Professional manner and strong interpersonal and communication skills
- Ability to work collaboratively with patients and fellow caregivers to deliver the highest level of customer/patient satisfaction
- Ability to protect privacy, confidentiality, and Protected Health Information (PHI) of patients, members, and caregivers
Benefits
- Generous benefits package
- Comprehensive benefits package
- Wellness programs
- Financial assistance
- Payment handling
- Confidentiality
- Collaboration
- Time management
- Problem solving
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