Patient Service Representative

Requirements

• Greet and assist patients, ensuring a welcoming and organized front desk environment.
• Coordinate and schedule patient appointments efficiently, considering provider availability and patient preferences.
• Serve as a liaison between patients and healthcare providers, addressing inquiries, providing information, and ensuring effective communication.
• Maintain accurate and up-to-date patient records, ensuring compliance with confidentiality and privacy standards.
• Verify patient insurance information, explain coverage details, and assist in resolving any related issues.
• Collaborate with the billing department to address patient billing inquiries and provide clarification on financial matters.
• Advocate for patients' needs and concerns, escalating issues when necessary to ensure timely and satisfactory resolution.
• Collaborate with the broader healthcare team to ensure a coordinated and patient-focused approach to care.
• Maintain high-quality service standards, actively participating in quality improvement initiatives.
• Answer, screen and forward any incoming phone calls while providing basic information when needed.
• Review MyChart appointments and follow up with patients.
• Adhere to all agency policies, including Confidentiality, Employee Handbook, Health Care Corporate Compliance Plan, Standards of Conduct, and other relevant policies.

Benefits

• Generous Paid Time Off
• 401k with 100% employer match up to 5%
• 12 weeks of fully paid parental leave
• Employer subsidized medical, dental, vision benefits, and gender-affirming care benefits
• Employer paid short and long-term disability
• Tuition reimbursement
• Certification and licensure assistance
• Public Student Loan Forgiveness