Patient Service Representative (PSR)

Star Valley Health
Any Location, WY
Category Customer Service
Job Description
Role Overview

Supports the Star Valley Health mission, vision, and values by providing a seamless entry for patients into clinics and hospital. Provides timely, efficient, and customer-focused service to patients, visitors, and team members.

What You Will Do

Schedules patient appointments, coordinates efforts to fill no-show and cancellations, verifies and collects patient insurance and demographic information, and ensures all necessary information for billing and medical records.

Why It Might Be a Fit

Requires strong interpersonal verbal and written communication skills, organizational skills, and the ability to prioritize and optimize work efforts. Must be able to work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patient, visitors, and teammates.

Requirements

  • Work in a team-oriented environment, communicate effectively, and demonstrate sensitivity to patient, visitors, and teammates
  • Demonstrate sound judgment, patience, and maintain a professional demeanor at all times
  • Work in a busy and stressful environment
  • Organizational skills and the ability to prioritize and optimize work efforts
  • Computer skills: Microsoft Word, Excel, Outlook, Electronic medical records software
  • Strong interpersonal verbal and written communication skills
  • Skillful with general office equipment
  • Creativity, problem analysis, and decision making
  • Comply with HIPAA and other federal, state, and local regulations
  • Work varied shifts
  • Sit, stand, walk, push, bend, and reach throughout the day

Benefits

  • None explicitly mentioned
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