Patient Service Specialist PRN

Requirements

• Greet patients and guests upon arrival
• Scan the reception area periodically to ensure that each patient is checked in
• Maintain an organized work area and professional appearance
• Respond to each call with the standard greeting
• Place caller on hold with permission from caller and for appropriate time frames
• Provide complete transfer assistance to all incoming calls when needed
• Demonstrate phone service etiquette
• Initiates message by correctly including the following information: Name; At least 2 of the correct identifiers (MR#, DOB, SS#); Reason for call or inquiry
• Schedule, pull, and prepare patient charts for same-day visit
• Organize and prepare patient records daily (pull patient charts and organize chart for visit)
• Ensure privacy by adhering to sign-in standard format
• Ensure accurate patient identification by comparing sign-in data to 2 separate identifiers
• Review 'display notes' for Referral and Central Registration needs
• Accurately determine which account to use for the visit
• Collect co-payments
• Document in EPIC
• Provide receipt
• Determine if referral is needed from insurance and is in place for the visit
• Verify demographic & insurance information via open-ended questions
• Scan insurance cards
• Obtain card(s) from patient or guarantor and scan (if new or not in the chart), using designated device
• Rank each card as primary, secondary, or tertiary
• Imprint with correct patient data Release of Information/Assignment of Benefits Clinical Intake Screening or History Forms
• Maintain orderly appearance of reception area
• Ensure method for accountability of each patient check-in
• Proactively communicate with patients about delays
• Manage reception area disruptions
• File lab slips, X-Ray reports, consult letters, and all other correspondence in patient charts
• Respond accurately to Frequently Asked Questions
• Collect encounter forms and verify accuracy and completeness
• Collect self-pay balances per clinic policy
• Verify whether patient’s account shows a credit balance prior to collecting any co-pays
• Post professional charges
• Work with Office Manager to reconcile charge batches, balance cash collections to Use Batch Report daily, reconcile cash discrepancies, prepare deposit and take to central depository or bank (daily), and reconcile petty cash and submit to central depository (daily)
• Complete Medical Records processes
• Prepare Outside Medical Records for access during patient visit, either by creating a visit folder for the hard copies or scanning in advance of the visit
• Prepare paper patient charts for storage or consolidation with the main medical record
• Respond to patient or other requests for medical record copies
• Incoming Patient & Referring MD Appointment Requests are scheduled according to clinic standards
• Tests, Procedures & Outgoing Referral MD Appointment Requests are scheduled according to clinic standards

Benefits

• Health insurance
• Disability insurance
• Retirement plan
• Wellness program