PATIENT SERVICES ASSOCIATE -ENDOCRINOLOGY

Requirements

• Ensure positive customer service atmosphere and interaction in reception area
• Process telephone calls and messages promptly, accurately, courteously, and efficiently
• Follow recommended department guidelines for triage and scheduling of patients
• Enter all information into the billing system per established policies and procedures
• Accurately code visit based on diagnosis given
• Identify coding discrepancies and seek clarification to maximize reimbursement/minimize rejections
• Support financial objectives
• Make every effort to collect payment at the time of visit
• Deliver cash and cash sheets daily to appropriate place
• Facilitate patient access to care
• Assist in maintaining/decreasing organization/departmental costs
• Assist patient to access specialty care and testing per physician order where applicable by office location
• Provide instructions and directions based on protocols and physician order
• Act as a patient advocate
• Perform effectively in the role of preceptor/mentor to new hires and/or students
• Demonstrate the ability to solve problems and seek assistance from immediate supervisor when appropriate
• Assist in data collection as directed by the manager/physician
• Incorporate into practice performance improvement initiatives that have been implemented
• Maintain the environment of care
• Ensure that supplies are replenished daily
• Consistently maintain a clean safe environment
• Cognitive ability to function and concentrate on the essential and specialty functions of the job at a high level
• Achieves thoroughness and accuracy when accomplishing an essential or specialty function of the job
• Ability to think and concentrate for an entire shift

Benefits

• Paid Time Off
• 401k Matching