Role OverviewThe Patient Services Director provides strategic and operational leadership for patient access and service functions across all Tareen Dermatology locations. This leader plays an essential role in creating a consistent, efficient, and compassionate patient experience—from a patient's first interaction with our practice through scheduling, arrival, benefits coordination, and follow-up.
What You Will Do
As Patient Services Director, you will: Provide leadership, coaching, and direction to Patient Services supervisors, leads, and team members. Oversee patient-facing operations across multiple locations, including our Call Center and Front Desk teams.
Why It Might Be a Fit
Our ideal candidate is a collaborative and confident leader who combines operational expertise with a genuine commitment to patient-centered service.
Requirements
- Bachelor's degree in Healthcare Administration, Business Management, Operations, or a related field preferred; master's degree is a plus.
- 5–7 years of progressive healthcare operations or patient access experience, with leadership experience in a multi-site environment preferred.
- Experience in dermatology, specialty practice, ambulatory care, or another high-volume patient service environment preferred.
- Strong leadership, coaching, team-management, and conflict-resolution skills.
- Experience with patient access functions such as scheduling, registration, front desk operations, call centers, prior authorizations, benefits coordination, credentialing, and referrals.
- Strong analytical and problem-solving skills with the ability to translate operational metrics into actionable improvements.
- Excellent interpersonal, written, and verbal communication skills.
- Ability to successfully manage competing priorities in a fast-paced, multi-location environment.
- Proficiency with medical EHR and practice management systems; EMA experience is preferred.
Benefits
- Equal Employment Opportunity
- E-Verify
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