Role OverviewAssist and educate patients, providers, and staff with accessing services, facilitating and resolving problems, and understanding navigation questions. Create an exceptional experience with each contact via inbound and outbound calls, online chat, email, etc.
What You Will Do
Perform clerical functions, including answering phone calls, scheduling patient appointments, ordering supplies, generating patient letters, processing mail and supply deliveries, and processing registration reports. Identify and remind patients of health maintenance gaps.
Why It Might Be a Fit
Actively participate in safety initiatives and risk mitigating measures. Maintain patient medical records according to standards and upload Right Fax documents into EPIC.
Requirements
- High School Diploma or equivalent
- 1 year of relevant experience in insurance billing, access management, patient financial services, electronic health records, lab service support, or other related fields
Benefits
- Comprehensive benefits package
- On-demand pay program powered by Payactiv
- Discounts directory
- Optional identity theft protection
- Home and auto insurance
- Traditional and Roth retirement options
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