Patient Services Rep | Central Intake | Full-Time

InterMed
South Portland, ME
Category Healthcare
Job Description
The Patient Services Representative serves as the primary point of contact for patients calling with medical concerns, administrative requests, and scheduling matters in a fast-paced call center environment.

Requirements

  • Primarily answer incoming phone calls for multiple Primary Care practices.
  • Redirect calls for Specialty Departments when needed
  • Schedule routine and follow-up patient appointments
  • Reschedule or cancel appointments as needed
  • Confirm future appointments
  • Assist patients in reaching a clinician for their medical concerns and/or requesting a sick visit using a designated screening tool, including patients with urgent/critical medical concerns
  • Assist patients with prescription refill requests
  • Assist patients with referral requests
  • Provide general practice information for patients as needed
  • Responds to all patient and external customer requests via incoming phone call according to established processes and protocols and within established quality and performance metrics.
  • Acts as a champion of the patient experience by striving for first call resolution with every patient interaction
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