Role OverviewThe Patient Services Representative is the first line of quality service to our patients and the community. This position will be responsible for processing patient registration, verifying demographics, obtaining insurance cards, and patient identification. Responsibilities include scheduling appointments, transcribing orders, explaining financial options to patients, and updating medical records accurately and efficiently.
What You Will Do
Processes patients in practice as they present for their appointments, answers internal and external calls, and enters necessary information for patient scheduling into the computer system in a timely and accurate manner.
Why It Might Be a Fit
This position requires excellent customer service skills, strong communication skills, and the ability to troubleshoot and resolve problems promptly.
Requirements
- High School Diploma or GED (required)
- Prior experience in patient registration/healthcare (preferred)
- Knowledge of medical terminology and ICD-9 coding (preferred)
- Basic knowledge of Microsoft Office products, typing and computer skills (including 40+ WPM typing skills)
- Basic math skills
Benefits
- Competitive pay
- Incentives
- Referral bonuses
- 403(b) with employer contributions (when eligible)
- Medical, dental, vision, prescription coverage
- HAS/FSA options
- Life insurance
- Mental health resources and discounts
- Paid time off
- Parental and FMLA leave
- Short- and long-term disability
- Tuition assistance
- Professional development and continuing education support
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