Role OverviewThe Patient Services Representative serves as the first point of contact between the clinic and patients, providing excellent customer service, handling calls, scheduling appointments, and assisting patients with forms.
What You Will Do
Welcomes patients, answers calls, takes messages, schedules appointments, collaborates with the care team, registers patients, assists with forms, and maintains accurate billing information.
Why It Might Be a Fit
The ideal candidate will have excellent customer service and interpersonal skills, be highly organized, and have experience with computer data entry and medical terminology.
Requirements
- High school education or equivalent
- Prior administrative or clerical experience in a clinical setting
- Experience with computer data entry and strong typing skills
- Knowledge of medical terminology and coding
- Excellent customer service and interpersonal skills
- Well-developed verbal and written communication skills
- Strong telephone skills and etiquette
- Knowledge of basic math and office procedures
- Ability to work under pressure with minimal supervision
- Proven flexibility and willingness to handle a variety of tasks
- Basic computer knowledge and skills
Benefits
- Paid holidays
- PTO
- Healthcare
- Retirement
- Learning budget
- Parental leave
- Wellness
- Visa/relocation assistance
- Remote flexibility
- Stipends
- Bonus/commission
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