Role OverviewJoin our rehab team as a Patient Services Representative (PSR) and enjoy a schedule that offers consistency while leaving room for flexibility. This role is responsible for day-to-day operations of the front office area, including pre-registration/registration of new patients, scheduling, and general clerical support.
What You Will Do
The Patient Representative will interview patients and/or their representatives to obtain complete and accurate demographic, financial and insurance information, required for billing and collecting patient accounts. They will also conduct intensive screening of all worker's compensation, Medicare, Medicaid and managed care patients for pre-certification requirements and provider service eligibility.
Why It Might Be a Fit
This role requires a patient-focused individual who can make a difference while maintaining flexibility in their schedule. The ideal candidate will be able to work in a fast-paced environment, handle multiple tasks, and maintain confidentiality of patient information.
Requirements
- High school diploma or equivalent
- Previous employment record reflects work stability, as indicated by an average work tenure for previous jobs of at least one (1) year
- Minimum 2 years of related experience in healthcare work setting, with exposure to front office responsibilities, insurance verification and insurance authorizations
- Typing and data entry competency
- Work with minimal direction after training
- Basic computer skills
- Insurance terminology and knowledge, pre-certification/authorization process, medical terminology and ICD 10 knowledge preferred
- Familiarity with routine office equipment and Microsoft Office
- Demonstrated professionalism, effective communication skills and active listening
Benefits
- Dental insurance
- Vision insurance
- Health insurance
- Paid time off
- Retirement plan
- Learning budget
- Parental leave
- Wellness program
- Visa/relocation support
- Remote flexibility
- Stipends
- Bonus/commission
- Paid holidays
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