Role OverviewThe Patient Services Representative II serves as an experienced front-line representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency.
What You Will Do
Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner. Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
Why It Might Be a Fit
The ideal candidate will have a high level of competency in registration workflows, financial processes, and problem resolution, contributing to smooth clinic operations, regulatory compliance, and a positive patient experience in a fast-paced healthcare environment.
Requirements
- High School Diploma or GED
- Minimum of one-year work experience, preferably in a medical office setting
- Knowledge of customer service concepts and company policies including safety, privacy and HIPAA
- Demonstrated proficiency in patient check-in, insurance verification, referrals, authorizations, and documentation requirements within a medical or imaging setting
- Proficient in collecting time-of-service payments, accurately document transactions, and perform deposit reconciliation in accordance with organizational policies
- Strong interpersonal and communication skills to interact professionally with patients, families, physicians, and staff, including managing difficult or high-stress situations
- Advanced ability to navigate registration systems, electronic health records, scheduling platforms, scanners, and office technology with speed and accuracy
- Ability to identify and resolve registration, scheduling, or documentation issues independently, escalating concerns appropriately when needed
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