Patient Services Representative 2 - TGH Imaging Riverview

Tampa General Hospital
Any Location, FL
Job Description
The Patient Services Representative II (PSR II) serves as an experienced front-line representative within the imaging facility, responsible for greeting, registering, and checking in patients for radiologic procedures while ensuring a high standard of customer service, accuracy, and efficiency.

Requirements

  • Greet, check in, and register scheduled and walk-in patients in a polite, prompt, and professional manner.
  • Verify required documentation for imaging procedures, including prescriptions, referrals, authorizations, insurance cards, and photo identification.
  • Contact referring physician offices to obtain missing or incomplete prescriptions, referrals, or authorizations.
  • Assist with training, onboarding, and guiding new Patient Services Representatives, serving as a workflow and process resource.
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