Role OverviewThe Lead Patient Service Representative is responsible for the smooth administrative entry and exit of the patient, determining any needs of the patient, updating any information, and referring the patient to an Enrollment Specialist when appropriate. The Lead Patient Service Representative assists with the mentoring and ongoing training of new Patient Service Representatives and is a resource to all Patient Service Representatives throughout the organization.
What You Will Do
Greet patients and answer telephone calls, register and update current patient demographic and insurance information, assist patients with registration forms, verify patients' insurance eligibility, reconcile daily charges and payments, collect payments and co-payments, and assist with various administrative tasks.
Why It Might Be a Fit
The Lead Patient Service Representative will be a resource to staff in the absence of the Office Manager and will assist with reducing insurance payment denial rates and providing additional training to other Patient Service Representatives in insurance verification when needed.
Requirements
- High school diploma or GED
- One year of work experience as a Medical Receptionist/Patient Service Representative
- Six months of experience using Microsoft Office software and electronic medical record software
Benefits
- Medical insurance (two plans to choose from)
- Dental insurance (through Guardian Dental)
- Vision insurance
- Life insurance paid by Westside with the option to purchase more paid
- Short term disability paid for by Westside
- Long term disability paid by the employee
- 401(k) retirement plan with a match
- Supplemental insurances
- Generous PTO package and flexibility to provide work/life balance
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