Role OverviewThis position has a strong emphasis on customer service to our patients. The role involves ensuring quality patient scheduling, positive telephone etiquette, and customer satisfaction in support of the mission of Cooper University Hospital. The representative will serve as the front line contact person for all incoming patients, greeting, registering, scheduling, collecting point of service copays, and providing general information to patients and their families using AIDET.
What You Will Do
The main day-to-day responsibilities include providing excellent customer service, ensuring quality patient scheduling, and maintaining positive telephone etiquette. The representative will also be responsible for collecting point of service copays, registering patients, and providing general information to patients and their families.
Why It Might Be a Fit
To be successful in this role, you should have excellent organizational, written/verbal communication, and teamwork skills. You should also demonstrate excellent customer service skills, possess a customer service-oriented attitude/behavior, and have a pleasant and poised demeanor.
Requirements
- Minimum one year of recent registration or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals
- Epic experience preferred
- High School Diploma or equivalent
- NAHAM Certified Healthcare Access Associate (CHAA) certification preferred
Benefits
- Comprehensive benefits program
- Health, dental, vision, life, disability, and retirement benefits
- Attractive working conditions
- Opportunities for career growth through professional development
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