Role OverviewThis position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital. Serve as the front line contact person for all incoming patients.
What You Will Do
Greet, register, schedule, collect point of service copays and provide general information to patients and their families using AIDET. Serve as patient’s non-clinical navigator during discharge coordination.
Why It Might Be a Fit
Must have the ability to be organized, take independent action and project Cooper’s values to both customer and co-workers. Excellent organizational, written/verbal communication and teamwork skills. Demonstrated performance of excellent customer service skills.
Requirements
- Minimum one year of recent registration or billing experience working in a medical facility
- Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations and referrals
- Epic experience preferred
- Excellent organizational, written/verbal communication and teamwork skills
- Demonstrated performance of excellent customer service skills
Benefits
- Comprehensive benefits program
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Retirement plan
]]>