Patient Services Representative

This position has a strong emphasis on customer service to our patients. Must ensure quality patient scheduling, positive telephone etiquette and customer satisfaction in support of the mission of Cooper University Hospital.

What You Will Do

Greets patients and guests utilizing AIDET while providing an individualized excellent patient service experience. Performs all registration functions, including full registration, updating/validating demographics, identification, insurance information, and completing verification and obtaining signatures.

Why It Might Be a Fit

Requires flexibility and the ability to multitask in a face-paced environment and adjust to the patient volume. May be asked to work at other Ambulatory offices based on volume.

Requirements

• Minimum one year of recent registration or billing experience working in a medical facility
• Proficiency in patient registration, scheduling, medical insurance pre-certifications, authorizations, and referrals
• Epic experience preferred
• Excellent organizational, written/verbal communication, and teamwork skills
• Demonstrated performance of excellent customer service skills