Patient Services Representative

Shady Grove Fertility
Lancaster, PA
Category Customer Service
Job Description
Build What Matters Most—Families, Futures, and Your Career. Enjoy meaningful work while contributing to an organization that changes lives every day. US Fertility, the nation’s leading partnership of physician-led fertility practices, is redefining what it means to build a career in reproductive medicine.

Requirements

  • Welcome patients and visitors to the office
  • Answer and assist all incoming telephone calls
  • Schedule appointments using a computerized scheduling system and conducting follow-up calls when necessary
  • Provide timely and accurate information and quality customer service to incoming patient inquiries
  • Maintain patient accounts by obtaining, recording, and updating personal, financial, and insurance information

Benefits

  • Medical, dental, and vision insurance
  • 401(k) with company match
  • Tuition assistance and professional development support
  • Performance-based bonus opportunities
  • Generous paid time off
  • Paid holidays
  • Paid parental leave
  • Life and disability benefits
  • Fertility Discount Program
  • Employee wellness and recognition programs
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