Role OverviewThe Patient Service Representative works as part of a team to ensure smooth patient flow within the practice. This includes serving as the “Face of the Agency” in customer service, making appointments, checking patients in and out, and assisting patients with insurance and payment responsibilities.
What You Will Do
Serve as the “Face of the Agency” in customer service, making appointments, checking patients in and out, collecting co-payments, sliding fees, and outstanding balances, assisting patients with insurance and payment responsibilities, answering phones, and directing inquiries.
Why It Might Be a Fit
Must have an excellent interpersonal and verbal communication skill, be knowledgeable in medical and dental terminology, possess typing skills, be skilled with computers and computer applications, and have a positive attitude and high energy.
Requirements
- Has a degree or certification in office studies, business administration, or related field.
- Relevant experience in the field may be substituted for degree requirement.
- Has an excellent interpersonal and verbal communication skill.
- Shall be knowledgeable in medical and dental terminology.
- Shall possess typing skills.
- Is skilled with computers and computer applications.
- Gives attention to detail and possesses problem resolution skills.
- Has a positive attitude and high energy, is a quick learner, is adaptable to change, and is resourceful and proactive when identifying and resolving problems.
Benefits
- Group health/dental/vision
- Agency funded voluntary life insurance
- 403B Retirement Plan enrollment available upon hire
- Generous vacation and sick time
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