Role OverviewThe Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information.
What You Will Do
Schedules appointment requests, communicates insurance participation and financial responsibility, and performs insurance verification and interpretation. Escalates cases for resolution as appropriate and helps identify and document trends.
Why It Might Be a Fit
Opportunity to grow as part of the Call Center Career Ladder, supports a collaborative team-oriented environment, and contributes to the team by providing support and backup coverage as needed.
Requirements
- High School Diploma or the equivalent
- Minimum of 3 years of relevant experience
- Proficiency in medical terminology
- Excellent customer service skills
- Excellent verbal and written communication skills
- Strong proficiency in Microsoft Office (Word & Excel)
- Associates Degree or higher preferred
- Prior high volume customer service experience in a call center environment preferred
- Bilingual (English/Spanish) is a plus
Benefits
- Healthcare
- Paid Time off
- Competitive comprehensive Benefit package
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