Role OverviewThe Patient Services Specialist II is part of a department-based scheduling pod that handles large volumes of inquiries and requests from patients and customers for access/assistance in scheduling diagnostic services, physician referrals/appointments, and general department information. The Patient Services Specialist II is part of a team that delivers an exceptional patient experience that contributes to positive health outcomes for patients and a work culture of Service-Oriented, Trust, Empathy, Safety, Inclusion, and Communication.
What You Will Do
Schedules appointment requests, communicates insurance participation and financial responsibility to patients, obtains and registers patients' insurance and demographic information in EPIC, performs insurance verification and interprets responses, and escalates cases for resolution as appropriate.
Why It Might Be a Fit
The ideal candidate will have excellent customer service skills, problem assessment skills, and proficiency in medical terminology, with a strong proficiency in a wide range of scheduling complexity and related workflows.
Requirements
- High School Diploma or the equivalent required
- Minimum of 3 years of relevant experience including proficiency in medical terminology
- Excellent customer service skills
- Excellent skills in problem assessment, using good judgment, and collaborative problem-solving in complex and interdisciplinary settings
- Strong proficiency in Microsoft Office (Word & Excel) or similar software
- Associates Degree or higher preferred
- Prior high volume customer service experience in a call center environment is preferred
- Bilingual (English/Spanish) is a plus
Benefits
- Healthcare
- Paid Time off
- Comprehensive Benefit package
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