Patient Services Specialist

As a Patient Services Specialist, you will be the stateside representative of our respective subsidiary/PC brand. Our team collaborates closely with both internal and external partners to ensure alignment and seamless processing of patient cases.

What You Will Do

Quality Assurance Checks, Pattern Recognition / Discrepancy Flagging, Offshore leadership, Strong relationship development with internal cross-functional teams and market leads, relating to the assigned market, Case communications with external partners (law firms, clinics, third-party companies), Identify patterns/discrepancies proactively to avoid reactive responses, Ownership of metrics (phones, emails, QA/send, case updates) specific to the assigned market/brand, Project ownership — development of processes, plan/time management of expected finish, ability to pivot as changes present themselves.

Why It Might Be a Fit

Working knowledge of HIPAA and other medical insurance regulations and terminology, Previous experience working in electronic health/medical record systems, Previous experience in MS Office products, especially Excel, Ability to manage high-volume patient updates using multiple systems in a fast-paced environment, Making calls to law firms for case updates and case manager emails, Maintaining various files, logs, and medical records to ensure accuracy and completeness of information, Interacting with attorneys and case managers via call and email regarding patient records and payment status.

Requirements

• Working knowledge of HIPAA and other medical insurance regulations and terminology
• Previous experience working in electronic health/medical record systems
• Previous experience in MS Office products, especially Excel
• Ability to manage high-volume patient updates using multiple systems in a fast-paced environment
• Making calls to law firms for case updates and case manager emails
• Maintaining various files, logs, and medical records to ensure accuracy and completeness of information
• Interacting with attorneys and case managers via call and email regarding patient records and payment status

Benefits

• Annual salary of $50,000 - $60,000
• Remote work environment
• Medical, vision, and dental coverage
• 28+ days of paid time off across PTO and wellbeing days
• Paid parental leave
• 401k retirement plan
• All the equipment you need to do your best work
• Inclusive, people-first policies designed by our team, for our team