Role OverviewWorks in the office as a general point of contact for all clients, providers, and third parties contacts, providing a welcoming first impression of the organization.
What You Will Do
Answering and returning phone calls, scheduling appointments, referring clinical inquiries to staff, and maintaining electronic health records.
Why It Might Be a Fit
Experience with verifying client insurance is preferred, but not required, and utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments.
Requirements
- Sending and following up on messages between client’s and providers/clinical staff members via EHR
- Maintaining electronic health records (EHR) and documenting each point of contact within the EHR
- Verifying information on file and updating said information as necessary
- Utilizing working knowledge of up-to-date insurance credentialing information to correctly schedule appointments
- Triage phone calls and following up on client’s requests
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