Patient Support Specialist - Hybrid

Lifelancer
Philadelphia, PA
Category Healthcare
Job Description
Provide inbound customer support in a virtual pharmaceutical contact center environment, build rapport with patients, and resolve issues. Work in a hybrid schedule with 2 days in an office and 3 days remotely.

Requirements

  • Provide timely and accurate responses to inbound calls, emails, and other communications from customers
  • Build rapport and establish positive relationships with patients
  • Identify and resolve patient issues or escalate to appropriate internal teams as needed
  • Maintain detailed and accurate records of patient interactions and transactions in our contact center software system

Benefits

  • Competitive compensation package
  • Health benefits
  • Company match 401k
  • Flexible paid time off (PTO) and sick time
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