Role OverviewThe Payment Solutions Analyst will engage with and manage a high volume of inbound and outbound customer contacts to collect on past due receivables while providing a positive customer experience.
What You Will Do
The role involves pursuing the collection of past due accounts, investigating issues with delinquent accounts, and utilizing processes and tools to respond to customer inquiries.
Why It Might Be a Fit
The ideal candidate will have a problem-solving mindset, be customer-centric, and have advanced technical skills, with a focus on providing a positive customer experience.
Requirements
- Bachelor’s degree
- at least 1 year of related experience
- problem-solving and investigative mindset
- customer-centric focus
- professional and customer-centric communication skills
- competence in learning and using technology (e.g., ERP, MS Office, Excel, Sales/collections tools, AI)
- ability to maintain confidential information
Benefits
- comprehensive benefits package
- country-specific benefits aligned with local laws and market practices
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