Payments Operations Lead

We're hiring a Payments Operations Lead in New York to build and own payment operations as Tabs brings payments in-house. This is a founding role on a new team, reporting to the VP of Finance. Tabs is moving billions of dollars of gross payment volume onto our own rails. You'll own how that money moves and how it's protected: reconciliation, disputes, reserves, fraud, and merchant risk.

What You Will Do

Build the function, choose the systems, define the architecture, and hire the team that comes after you. You decide what we build versus buy. Own the risk register, map every way a chargeback, return, or merchant failure could cost Tabs money. Set detection triggers and remediation paths before each merchant goes live.

Why It Might Be a Fit

You're a systems and strategy builder who asks 'what happens when a merchant goes bankrupt' before it happens, and architect for it ahead of time. You're sound under real stakes, cross-functional, and metrics-driven. You set thresholds, track KPIs, and make decisions based on data, not hunches.

Requirements

• 5+ years in payments operations, risk, or fraud and dispute operations, including at least 2 years at a payment facilitator, processor, or platform
• Experience building the process, not just operating one someone else designed
• Fluency in how reserves, holdbacks, and offset rights actually operate against a merchant's balance
• Working knowledge of both ACH returns and card chargebacks, including return-handling and payer-notification workflows
• Experience standing up or scaling merchant-facing dispute self-service is a plus
• Experience supporting a live acquirer migration affecting real merchant volume is a plus
• Familiarity with B2B billing or invoicing platforms and how their risk profile differs from consumer or card-present books is a plus
• Exposure to treasury or banking-partner relationship management is a plus

Benefits

• Competitive compensation and equity
• Unlimited PTO
• Up to 100% employer covered monthly healthcare premium (medical, dental, vision)
• Lunch provided via Sharebite, plus dinner for any later in office days.
• Parental leave up to 12 weeks
• Tax free commuter and parking benefits
• Voluntary insurances (Life, Hospital, Critical Illness, Accident)
• Employee Assistance Program (Rightway)
• Free One Medical Membership
• 401k