Payments Operations Lead

Tekmetric
Houston, TX
Remote
Job Description
Tekmetric is seeking a Payments Operations Lead to guide the Payments Support, Credit, and Risk teams. This role combines administrative responsibilities with leadership duties, focusing on smooth daily operations, excellent merchant experience, and process optimization. The ideal candidate will be a points of escalation, mentor team members, and collaborate cross-functionally.

Requirements

  • 3+ years of experience in the merchant acquiring business for a financial institution, payment processor, or Independent Sales Organization (ISO).
  • Strong knowledge of payment gateways, processors, and the transaction lifecycle.
  • Familiarity with industry regulations (PCI-DSS, NACHA, etc.) and risk management best practices.
  • Proven ability to lead teams, manage escalations, and drive process improvements.
  • Excellent verbal and written communication skills with a customer-first mindset.
  • Participation in Merchant Acquirers Committee (MAC) preferred.

Benefits

  • Competitive base salaries
  • Health & Wellness
  • 401(k) Retirement Savings Plan
  • Flexible Spending Accounts
  • Life and Accidental Death & Dismemberment (AD&D) Insurance
  • Wellness programs
  • Home office setup bonus
  • Continuing Education Support
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