Role OverviewThe Guest Relations Agent is responsible for responding to all incoming calls to the hotel, handling a high volume of calls, and providing efficient service and meaningful experiences to guests. They must work well in a fast-paced environment and have strong communication, typing, and organizational skills.
What You Will Do
Answer guest requests and reservations, answer questions about the hotel and surrounding area, and multitask in a high-volume call environment.
Why It Might Be a Fit
Successful candidates must have a true desire to satisfy the needs of others, refined verbal and written communication skills, and the ability to work cohesively with colleagues as part of a team.
Requirements
- Customer service experience
- Friendly and welcoming demeanor
- Hospitality/hotel experience
- Basic computer skills
- Ability to sit for long periods of time
- Flexible schedule, including weekends and holidays
Benefits
- Health and welfare plans
- 401(k) plan
- College Saving Plan
- Employee Stock Purchase Plan
- Paid time off
- Paid Family Bonding Time
- Adoption Assistance
- Discounted and complimentary rooms at Hyatt locations
- Free colleague meals during shifts
- Well-being & educational assistance
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