Role OverviewWork as a PBX Operator at North Fulton Hospital, serving as the main source of communication during hospital emergencies and assisting patients, families, physicians, and staff with general information.
What You Will Do
Answer phone calls, maintain composure under stressful situations, prioritize calls, document calls, and project a positive attitude both in person and over the phone.
Why It Might Be a Fit
This role requires excellent customer service skills, written and verbal communication skills, and proficiency in basic computer skills. The ideal candidate will be able to work in a high-volume area, be detail-oriented, and possess problem-solving skills.
Requirements
- High school diploma
- Associate's Degree (Preferred)
- 12 months call center or customer service experience
- Excellent customer service skills
- Excellent written and verbal communication skills
- Proficient in basic computer skills and systems utilized by the Communicative Services Department
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