PC Systems Specialist

Requirements

• Install, set up, relocate, configure, troubleshoot, and support PC and server hardware and software.
• Install and configure software upgrades; tune operating systems to enhance performance.
• Install and configure network interfaces and internet connections; diagnose network cable and configuration issues.
• Provide help desk support by identifying problems, determining root causes, and offering temporary solutions when issues cannot be resolved immediately.
• Respond to user inquiries, providing technical assistance for PCs, hardware, software, and standard applications.
• Install and maintain specialized software, including setup, file structure development, report formats, input forms, file security, database population, and procedure documentation.
• Coordinate technical support activities with the local Network Enterprise Center.
• Provide on‐call support outside core hours for unscheduled events or scheduled service interruptions.
• Manage and oversee support tickets for Training Management Directorate (TMD) users.
• Lead multiple projects, including planning, design, organization, and implementation.
• Develop and implement organization‐wide standards for current and future information systems.
• Report directly to Senior Leadership on ongoing projects and tasks.

Benefits

• Paid holidays
• Paid time off
• Medical
• Dental
• Vision
• Company-paid long and short-term disability
• Life insurance
• Referral bonuses
• Relocation reimbursement program
• Certification reimbursement program
• Retirement