Role OverviewPerforms a variety of services in support of end users and/or missions for the various components and commands residing at the locations assigned and as directed by leadership. Manages and provides day-to-day support for End User Devices that provide local or remote access, whether using wired or wireless connectivity. Provides troubleshooting and resolves technical issues.
What You Will Do
Troubleshoots and repairs software and network connectivity issues. Conducts application and data migration necessary as a result of hardware or software IMAC or re-installation. Builds, configures, and tests IT equipment in accordance with applicable standard hardware configuration(s), software image(s), procedures, and specific requirements.
Why It Might Be a Fit
Must be able to work in a fast-paced environment, have strong problem-solving and customer service skills, and be able to obtain a DoD TS/SCI clearance.
Requirements
- Min 6 years with HS Diploma; 4 years with AS/AA; or 2 years with BS/BA
- Active Secret Clearance with the ability to obtain a DoD TS/SCI clearance
- DoD 8570 IAT II Certification
- Experience with Windows OS, O365 suite of applications, basic multimedia systems, multi-functional devices, and mobile devices
- Experience in hardware and software installation, configuration, and troubleshooting
- Active directory security group management, exchange distribution lists, and file share permission assignment
Benefits
- Target Salary Range: $66,000 - $106,000
- Overtime, shift differential, and a discretionary bonus in addition to base pay
- EEO: Equal opportunity employer, including disability and protected veterans, or other characteristics protected by law
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