Role OverviewWe are looking for a dedicated Patient Service Representative to join our team in a modern, patient-centered practice. The ideal candidate will have a passion for providing outstanding customer service, a willingness to learn, and a desire to get started in the dental field. The role involves supporting the clinical team, handling patient inquiries, making appointments, and assisting with treatment plans.
What You Will Do
Responsibilities include customer service, responding to patient questions, scheduling appointments, maintaining appointment books, confirming appointments, and registering patients on sign-in sheets. The role also involves post-charging and payments to patient accounts, checking voicemail daily, and maintaining a clean and friendly waiting area.
Why It Might Be a Fit
The ideal candidate will have exceptional customer service skills, experience working in a dental or healthcare office, and knowledge of insurance plans (HMO/PPO). The role offers flexible scheduling options, health, dental, and vision insurance, life insurance and disability benefits, and a 401(k) plan.
Requirements
- Experience working in a dental, medical, or other healthcare office
- Knowledge of insurance plans (HMO/PPO)
- Experience answering telephone
- Exceptional customer service skills
Benefits
- Flexible scheduling options
- Health, dental, and vision insurance
- Life insurance and disability benefits
- 401(k) plan
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