PERSONAL BANKER - E. 53RD ST.

STAR Financial Bank
Anderson, IN
Category Banking
Job Description
STAR Financial Bank is an Indiana-based community bank that offers a culture of delivering quality service, personalized banking solutions, and innovative use of technology. As a Personal Banker, responsibilities include providing superior customer service, opening new accounts, and generating new business to meet establishment profitability goals.

Requirements

  • Initiates and conducts interviews with all customers.
  • Provides superior customer service including the opening of new accounts and resolution of client inquiries.
  • Communicates with customers and potential customers either in person or on the phone to gather information for evaluation and recommendation of STAR's banking solutions to best fit the client's needs.
  • Completes all account maintenance issues in a timely manner.
  • Evaluates and responds timely to a wide variety of client issues either through direct personal action or referral to the proper source.
  • Initiates new accounts such as savings, IRAs, certificates of deposit, money market, preferred liquidity, etc. for both personal and business accounts.
  • Provides customers with information on deposit accounts, rates, fees, restrictions, and assists with other services.
  • Maintains and updates knowledge relating to changes in Bank products, services and procedures.
  • Generates new business to assist in meeting establishment profitability goals.
  • Generates, completes, and closes consumer loans.
  • Participates as lead internal contact for walk-in client sales inquiries.
  • Adheres to and applies all operational policies and procedures.
  • Identify and refer business opportunities to bank affiliates.
  • Serves as back up for Personal Banker I duties, Branch Manager duties and/or phone customer sales inquires.
  • Assists in the orientation/mentoring of new team members.
  • Completes annual compliance training by designated dates, as required.
  • May have commercial loan admin responsibilities.

Benefits

  • Affordable Medical/Vision/Dental Coverage
  • Flexible Dependent Care Account
  • Health Savings Account (with employer contributions)
  • Prescription Drug Plan
  • Employee Wellness Initiatives (physical/mental/financial)
  • Health Management Reimbursement Program
  • Short Term/Long Term Disability
  • Life Insurance
  • Tuition Reimbursement
  • Competitive Pay and Bonus Program
  • 401k (with employer match)
  • Generous Paid Time off including 11 1/2 holidays
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