Personal Banker I

The Personal Banker I provides customers with accurate information regarding the Bank's products and services, handles customer inquiries, and resolves customer complaints. The role involves establishing and promoting cordial relationships with customers, ensuring prompt attendance to their inquiries, and solving their problems to grant them maximum satisfaction.

What You Will Do

The main day-to-day responsibilities include informing and suggesting new banking products to customers, providing information on account balances, account status, and check or payment clearing history, and ensuring that all the Bank's policies, procedures, and regulatory guidelines are strictly complied with.

Why It Might Be a Fit

The ideal candidate will have effective listening skills, patience, and a willingness to help others, as well as a proven record of outstanding customer service. The role offers opportunities for growth and development, and the ability to make a positive impact on the community.

Requirements

• High school diploma or equivalent
• One to five years of banking experience
• Effective listening skills
• Patient and willingness to help others
• Proven record of outstanding customer service
• Demonstrated proficiency using banking platforms and common office software and systems
• Strong verbal and written communication skills
• Excellent negotiation skills and ability to influence people
• Strong attention to detail
• Ability to lift up to 25 pounds occasionally and to stand for extended periods of time
• Ability to sit in front of a computer for extended periods of time
• Ability to travel, as needed

Benefits

• health insurance
• vision insurance
• dental insurance
• 401(k) plan with employer match
• life insurance
• paid vacation days
• holidays
• other time off options