Role OverviewAs a Personal Banker I, you will excel in nurturing customer relationships and recommending products and services. You will identify customer needs and offer tailored financial solutions, ensuring a hassle-free banking experience. You will manage a wide spectrum of customer service transactions, including teller line operations, and play a crucial role in guiding customers to the appropriate departments for non-deposit transactions.
What You Will Do
Your day-to-day responsibilities will include asking personalized questions to convert transactions into cross-sell conversations, managing the opening of various deposit accounts, and demonstrating a proactive approach to cross-selling bank products. You will also execute a diverse array of customer transactions, including deposits, withdrawals, cash disbursements, loan and mortgage payments, and account transfers.
Why It Might Be a Fit
To be successful in this role, you will need to be a team player, have excellent communication skills, and be able to work effectively as a contributor on all assignments. You will also need to be able to maintain a solid knowledge of Bank's deposit and loan products, as well as additional services offered. You will be expected to adhere to all company policies and act as a role model in policy compliance.
Requirements
- High School diploma or equivalent
- banking courses and/or related work experience
- Experience in a financial institution - retail banking preferred
- Basic product knowledge
- Proficient in Microsoft Office Suite products
Benefits
- Competitive salary
- Opportunities for career growth and development
- Comprehensive benefits package
- Paid time off and holidays
- 401(k) retirement plan
- Employee stock ownership plan (ESOP)
- Health, dental, and vision insurance
- Life insurance
- Disability insurance
- Flexible spending account (FSA)
- Employee assistance program (EAP)
- Paid parental leave
- Adoption assistance
- Employee recognition and reward programs
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