Role OverviewThe Personal Banker II - Float provides customers with accurate information regarding the Bank's products and services, handles customer inquiries, and resolves customer complaints. Protect the Bank's image and contribute positively to the achievement of the Bank's overall goals and objectives.
What You Will Do
Establish and promote cordial relationships with customers, inform and suggest new banking products, provide information on account balance and status, and ensure compliance with Bank policies and regulatory guidelines.
Why It Might Be a Fit
The ideal candidate will have effective listening skills, patience, and a positive attitude, with a proven record of outstanding customer service and demonstrated proficiency in banking platforms and office software.
Requirements
- High school diploma or equivalent
- Three years of banking experience
- Effective listening skills
- Patient and willingness to help others
- Proven record of outstanding customer service
- Demonstrated proficiency using banking platforms and common office software
- Strong verbal and written communication skills
- Excellent negotiation skills
- Strong attention to detail
- Ability to lift up to 25 pounds occasionally
- Ability to stand for extended periods of time
- Ability to sit in front of a computer for extended periods of time
- Ability to travel, as needed
Benefits
- Comprehensive benefits including health, vision, and dental insurance
- 401(k) plan with employer match
- Life insurance
- Paid vacation days, holidays, and other time off options
- Paid volunteer time
- Matching gifts for charitable contributions
- Team participation in charitable events
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