Role OverviewThe Personal Banker is responsible for winning new business and consumer deposit and loan relationships and deepening existing relationships by delivering exceptional customer service.
What You Will Do
Build skills toward a solid knowledge base of bank products and services, assist clients with their banking needs, and introduce and demonstrate digital and self-service options to clients.
Why It Might Be a Fit
A successful Personal Banker must be comfortable functioning as a concierge or greeter, develop skills and competencies necessary to support branch performance goals, and ensure high level of customer satisfaction through the delivery of excellent service.
Requirements
- High school diploma or approved equivalent
- Business related college classes or degree preferred
- Good math skills, 10-key and keyboarding, standard Microsoft Office tools such as Excel, Word, Teams, PowerBI and Outlook
- Smart phone and digital channel skills are well developed
- Excellent organizational and analytical skills and superior written and oral communication skills
- Ability to demonstrate how to use automated technology to teach clients self-service skills
- Satisfactory transportation
- Prior banking experience, including previous work in customer service or equivalent
- Preference is given to candidates who have 2 - 4 years’ experience in banking, experience in recommending products and services or experience in client relationship management
Benefits
- Paid time off for vacation, sick days and holidays
- Health insurance
- Stock options
- Bonus programs
- 401(k) plan
- Paid Parental Leave
- Life and AD&D insurance
- Long-term disability
- Tuition Reimbursement
- Employee assistance programs
- Pre-tax health and dependent-care spending plans
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