PERSONAL LOANS COLLECTOR

CIB Egypt
Whitehall, PA
Category Finance
Job Description
Collect overdue and over limit amounts from assigned customers segments through outgoing calls to minimize delinquency and control flow into higher buckets.

Requirements

  • Check status of respective customers arrears and prepare required data prior phone calls
  • Conduct phone calls with arrears customers and record the outcome of phone calls
  • Negotiate arrears settlements and report actions to be taken
  • Organize filling / Documents properly
  • Finalize daily transactions and refer any back log to the collection supervisor
  • Follow all relevant department policies, processes, and instructions
  • Follow day-to-day operations related to own jobs in the Collection & Recovery department
  • Comply with all relevant CBE regulations, banking laws, AML regulations, and internal CIB policies
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